GENERAL QUESTIONS

What is the quality and bit rate of downloads?
Our MP3 formats are 320 kbps which gives the highest quality sound.

Can I preview the music before I decide to buy it?
Next to most tracks there is a 'Play’ button. When clicked, a 30 second sample of the track will play on the music player (Flash needs to be installed).

How long does it take to download a track?
Download times vary according to the speed of your connection, and the size of the track you are downloading. The size of an average three minute track is around 5 mega bytes (MB). To download a track this size on a 2MB broadband connection should take you around 1-2 minutes, the higher the broadband connection the quicker the download. On a dial-up connection this could take up to 15 minutes.

What happens if I accidentally delete or lose a downloaded track?
As the music we supply is in a digital format that can be stored on your computer or digital music player, a file can be deleted, lost or corrupted (damaged). You should be careful not to accidentally lose/damage your music files as when downloaded they are your responsibility. You can also download music again from your order history. If it is our fault we will endeavour to resend the track.
 
If I have a technical problem who should I contact?
If you require any additional information we will be happy to answer your questions. You can contact our customer services team via email. We will respond within 48 hours.

LEGAL QUESTIONS

Can I move or copy my purchased tracks to another computer?
It is illegal to move or copy your music files onto another computer or device that belongs to someone else, as this constitutes illegal file-sharing and breaks copyright law. However, copying or moving files that you have downloaded from Firebrand Live onto other computers and devices (MP3 players or mobile phones, for example) that you own is considered fair use and is allowed.

Do I own the tracks like I would a physical CD?
After paying for and downloading a music file, the item is yours to keep for personal use only. However, the same copyright laws will apply exactly as if it were a physical compact disc you purchased from a high street store. You can of course copy any download on to a CD for personal use.

TECHNICAL QUESTIONS

What are the minimum computer requirements for downloading tracks?
You will need the following requirements for downloading and playing music from this Web Store
•    On a PC:
     o    Speakers or headphones and an installed sound card.
     o    Windows XP, Vista or Linux.
     o    Any Internet browser such as Internet Explorer 6.0 (or higher) or Firefox.
     o    Music player software such as Win Amp, Windows Media Player or iTunes.
•    On a MAC:
     o    Speakers or headphones and an installed sound card.
     o    MAC OS 9.x or OSX (preferably OSX).

Having trouble listening to samples?
We use a flash-based music player in order to play track samples quickly and efficiently. However you will need to have the latest version of Macromedia Flash Player installed on your system. If you are on a slow connection it may take a while before the audio is downloaded and buffered on your computer (you can check the status of this in the text within the player).

What are MP3 files?
These types of file are forms of electronic music that you can store on your computer, or a portable music player. They are created in a way that allows near-CD quality sound but also has a compressed file size so that it can be downloaded from the Internet and used with portable media players. MP3s are playable on all devices including iPods.

How do I download music?
After buying music from Firebrand Live, the music will be downloaded to your computer inside a zip file which you will need to extract before you can play it.
To do this, follow these steps:
1.    After you have clicked the download link, your music will start being prepared on our servers and a box will appear shortly after asking if you want to open or save your file.
You must select SAVE - and choose a convenient location on your computer such as the "Desktop" or "My Documents".
2.    Once saved to your chosen location, open the folder, right-click the zip file and select 'Extract All...' (or if that's not there then you may need to install free zip software such as WinZip: http://www.winzip.com/downwz.htm).
This will either open the Windows extraction wizard, or may simply extract the files depending on the software installed on your computer.
3.    If the extraction wizard appears, click "next" and then select the location to extract the files to. This could be your "My Music" folder in your "My Documents" folder or if you have iTunes installed you can extract the files anywhere you like, and then drag them into the iTunes player to import them into your library.
If your download fails for any reason you can click here to access your Order History in this web store account and re-download the order.  You can do this up to 3 times for most products.

My music download didn't finish, what shall I do?
1.    Log in to My Account at top of any page, using the email/password you registered with.
2.    Click on 'My account' link at the top of the page.
3.    Choose 'Order History', and you will see links to your download on this page.
4.    IMPORTANT! After you click on the link for your download, make sure you choose 'Save' to save the file to your hard drive, as trying to open the file before downloading it will cause it to fail.

How can I play my music?
In order to play a track on your computer, you will need to use the music player software that is installed on your computer.
By default in Windows the music player is called Windows Media Player. To play your track, go to the place where you saved the file when you downloaded it and double click on it. This should then open up your default music player and play the music.
If you want to play the music you downloaded on a personal digital music player, (for example an iPod) then you must consult the manufacturer’s manual that came with your device.

Can I put my music onto a CD?
Yes. You can burn it on to CD for personal use.