Is ordering from you safe and secure?
Do you ship to my country?
How long will it take for my order to be dispatched?
Can I order items which are ‘Out of Stock’
What do I do if the goods I ordered haven't arrived?
What should I do if I have problems placing my order?
Can I cancel my order after it has been submitted?
What do I do if I've placed a duplicate order?
Why didn’t I receive an email confirming my order?
How can I tell if an item is in stock?
What if I can’t find what I’m looking for on your website?
Do you ship everything together or separately?
Can I send to multiple addresses?
How accurate are the product images on the site?
How accurate are the sizes listed on your Web pages?
Do you share my personal information?
Can I pay you in Euros or Dollars?
Which credit cards do you accept?
Which debit cards do you accept?
How do I use a discount code?
When am I charged for my order?
What are your shipping rates?
How will I know when my order ships?
Can I return my order?
I’m not at home during the day. How can I get my goods?
What should I do if my goods were damaged in transit?
What should I do if some of my order is missing?
What should I do if you've sent me the wrong goods?

Is ordering from you safe and secure?
We realise how important it is to securely store any information that you provide so we maintain the highest levels of security.
We utilise industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information like your credit card details. Information passed between your computer and our website cannot be read if someone else intercepts it.

This technology includes the following features:
• Authentication - this assures your browser that your data is being sent to the correct computer server, and that the server is secure
• Encryption - this encodes the data, so that it cannot be read by anyone other than the secure server
• Data Integrity - this checks the data being transferred to ensure it has not been altered

You can therefore rest assured that we take the privacy and security of your payment and personal details very seriously.

Do you ship to my country?
We ship to the UK, Ireland, Europe, North America, Japan and many other countries. See full list on our delivery information page.

How long will it take for my order to be dispatched?
We aim to dispatch any order placed before 3pm Monday to Friday the same day except bank holidays (UK only). Any orders placed on the weekend will be dispatched Monday except bank holidays (UK only).

Can I order items which are out of stock?
In order to maximize the efficiency of our service and not disappoint you only we only allow items that are in stock to be ordered. However we do take orders for pre-orders which will be delivered to you on day of release as long as you order 3 working days in advance.

What do I do if the goods I ordered haven't arrived?
The first thing you should do if the goods haven’t arrived even though we’ve emailed you telling you they’ve been sent is contact your local postal delivery office to see if they are holding your goods for you. UK and European customers should do this after five days but before two weeks has elapsed. Customers from outside Europe should wait two weeks and then contact their postal delivery office. If the postal delivery office hasn’t been able to help you contact our customer service team who will then investigate for you.

What should I do if I have problems placing my order?
If you have a problem at any point before entering your credit or debit cards details  it is safe to simply resubmit your order. Your first order will be automatically deleted in due course. If you have already entered your credit card or debit card details we recommend that you email us and we will investigate.

Can I cancel my order after it has been submitted?
If you wish to cancel an order you’ve placed please contact our customer services team who will arrange to cancel to the order and refund you any money you’ve paid. You can only cancel an order prior to it being dispatched.

What do I do if I've placed a duplicate order?
If you order twice by mistake please contact our customer services team they will arrange to cancel to the order and refund you any money you’ve paid however you can only cancel an order prior to it being dispatched otherwise you will have to return goods when they arrive.

Why didn’t I receive an email confirming my order?
The normal reason for not receiving your order confirmation is that you are using a Hotmail account or similar as your email address and you have exceeded your mail quota. The other reason is that you accidentally entered your email address wrongly when you registered with us.

How can I tell if an item is in stock?
If a product has `add to basket` button is should be in stock and available for dispatch.

What if I can’t find what I’m looking for on your website?
If you can't find what you're looking for on the site we don't have it currently in stock but may well be getting it back in store. We do add products all the time so it might be worth checking again in a few week

Do you ship everything together or separately?
If all of the items in the order are in stock at the time of ordering, then they will be dispatched together. In the case of a pre-order the in- stock items will be dispatched first and the pre-order shipped prior to release date.

Can I send to multiple addresses?
Unfortunately, not at the moment. To send to multiple addresses, you will need to make separate transactions for each different address.

How accurate are the product images on the site?
We work very hard to make sure that the images on the site reflect the actual products we sell. Occasionally colour variations may occur. If for any reason you have a problem with an image let us know by emailing us.

How accurate are the sizes listed on the site?
We do our best to make sure that the sizes we show are correct and we also give a chest measurement on our t-shirts. Please refer to the size guide on the product page.

Do you share my personal information?
The information collected from you at the time you place an order (on you or those you gift to) will be stored in our database and is used purely to carry out your instructions and action your payment. There are no circumstances under which, this information might be passed to a third party unless it is a fraudulent order and the police request it.

Can I pay you in Euros or Dollars?
All transactions take place in Pounds Sterling, however you can use a credit or debit card in any currency which will be converted into Pounds Sterling. Our currency converter shows both Euro and Dollar prices but these are a rough guide to the amount you will be charged when converted into Euros by your card provider and doesn`t take into account daily currency fluctuations.

Which credit cards do you accept?
All VISA and MASTERCARD as well as AMEX.

Which debit cards do you accept?
We accept Solo, Visa, Delta, Maestro and Electron. There are territory restrictions for some cards which prevents customers in a very limited number of countries using their card.

How do I use a discount code?
To use a discount code enter it into the ‘Discount Code’ area in the shopping cart. The value of the coupon will automatically be deduced from the order total. It is very important to correctly enter the code as we can’t give you the discount once you’ve completed your order.

When am I charged for my order?
We check you have sufficient funds at the time of placing your order and once order accepted your account is then charged. As our general policy is to only display goods that are in stock your order is dispatched fairly promptly following acceptance of order. The only exception to this is pre-orders.

What are your shipping rates?
Full details of our shipping costs can be found here

How will I know when my order ships?
Once your order has been dispatched from our warehouse an automated email is sent to your registered email address letting you know.

Can I return my order?
We offer a money back guarantee on all its products providing all products are in mint condition. If you buy anything and decide within 14 days that you don’t want it all you have to do is send it back to us in mint condition and we’ll refund you the cost of the items.  Please be aware, however, that we are unable to refund items that have clearly been worn, laundered or have been subjected to abnormal usage.

I’m not at home during the day. How can I get my goods?
 If the delivery person isn’t able to put through your letterbox or unable to deliver your order because no one is in a card will usually be left giving instructions to pick up from post office or how to arrange redelivery.

What should I do if my goods were damaged in transit?
We take a great deal of care when packing orders to make sure that the items you’ve ordered arrive undamaged, however, occasionally goods do get damaged in transit. If you discover something in your order is damaged you should use the perforated returns form at the bottom of your order's delivery note to return the items back to us so we can arrange for a replacement or refund.

What should I do if some of my order is missing?
If you discover that some of your goods are missing you should contact our customer service team and explain the situation.

What should I do if you've sent me the wrong goods?
If you discover that your goods are incorrect you should you should use the  perforated returns form at the bottom of your order's delivery note to return the items back to us so we can arrange for a replacement or refund.